KDP Account Suspended or Terminated?

About this video

The creator explains common mistakes that can get a KDP account suspended or terminated and what to do in each case. Infractions he lists include opening multiple KDP accounts, when the rule he states is one KDP account per household; price gouging by repeatedly fluctuating a print book’s price to exploit price matching with Expanded Distribution, illustrated with an $8.99 book raised to $19.99; falsified page reads in KDP Select, such as having relatives or virtual assistants flip pages to inflate pay and Best Seller Rank; bonus content exceeding 10% of a book, for example more than ten bonus pages in a hundred-page manuscript; unpublishing and republishing unchanged books under a new ASIN to game the 30-day new-release boost; and poor customer experience leading to enough complaints and abuse reports. If suspended, he says the account may be frozen while KDP investigates rather than fully closed. He advises taking a deep breath, staying poised and professional, contacting KDP through the suspension email, persistently finding out why despite canned responses, and learning what is needed to appeal or remedy the violation. If terminated, he says authors are locked out and cannot access money, metadata or royalties in the dashboard. The response is similar: communicate through the termination email, try to reach someone by phone, and find out why. He urges diversifying beyond Amazon to platforms he names including Apple Books, Barnes & Noble Press, Kobo and Google Play, or selling through your own website. He warns aggregators with an Amazon relationship will not accept books from a terminated account as a back door into Amazon, advises starting from scratch with brand-new content, and warns that opening a new account under a new LLC can still be closed if Amazon associates it with the terminated account.

Key takeaways

• Keep to one KDP account per household; multiple accounts are listed as a common cause of suspension or termination.
• Avoid gaming the system: no price-gouging fluctuations, falsified page reads, bonus content over 10% of the book, or unpublishing/republishing unchanged books for the 30-day new-release boost.
• Poor customer experience and repeated complaints can lead KDP to pull books and suspend or terminate an account.
• If suspended, stay professional, contact KDP through the suspension email, find out the specific reason despite canned replies, and ask how to appeal or remedy it.
• If terminated, diversify to other retailers or your own website and start with new content; do not try to route terminated-account books back into Amazon through aggregators or a new entity.

Episode details: published April 8, 2019 · 15:09 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are Dale L. Roberts’s own claims, shared for education — they are not typical or guaranteed.

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