How to Leverage the Etsy Seller Protection Program | I Saved $250 With Etsy Seller Protection

About this video

Dylan Jahraus explains how she used Etsy’s Seller Protection Program for two legitimately lost packages in July, worth about $240 and about $10, for over $250 in combined refunds — matching the $250 saving in the video title, which the transcript also states. She says she does $30,000 to $40,000 a month, has shipped almost 18,000 orders (over 25,000 items) in six years, and previously had only one truly lost package and six to seven cases, all won. Eligibility, per her account: shop policies fully filled out, shipping on time with tracking or an Etsy label, Etsy Payments (not PayPal), and shipping to the address on file at checkout — Etsy will not protect a manually changed address. Coverage is up to $250 including tax and shipping, also covering not-as-described disputes where the order matches the listing and the first damaged shipment per calendar year. Because a buyer must open a case, she reframes it as helping them: apologize, start a missing-mail search, guide them to open the case, then respond within minutes citing her policies, attaching policy and program screenshots and the quote that Etsy does not hold sellers liable for non-delivery refunds. Both cases resolved within minutes, both customers left positive reviews and reordered the next day, and she says sales rose 35% in July and 51% in August versus last year.

Key takeaways

• Eligibility requires filled-out shop policies, on-time shipping with tracking or an Etsy label, Etsy Payments instead of PayPal, and shipping to the checkout address on file
• Coverage is capped at $250 including tax and shipping; the seller covers any amount above $250 to complete a full refund
• The program covers non-delivery, not-as-described disputes where the order matches the listing, and the first damaged shipment per calendar year
• Reframe the required case as help: apologize, initiate a missing-mail search, and guide the buyer step-by-step to open the case to pursue their refund
• Respond to the case within minutes, cite and screenshot your shop policies and the Seller Protection Program language, and state the order meets all eligibility requirements

Episode details: published August 24, 2022 · 8:29 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are Dylan Jahraus’s own claims, shared for education — they are not typical or guaranteed.

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