How to Automate Shopify Customer Service with AI (No Coding!)

About this video

The tutorial sets up a no-code Shopify customer service chatbot using Jotform’s official Shopify integration, free to get started. After installing the app and connecting the store, you select the agent’s skills: Product Discovery and Customer Support are highlighted as most useful, with Order Management and Engagement also available to add later. A prompt describes what the agent should do, such as helping customers find cookies and treats from the Kevin Cookie Company and answering common questions. Personalization covers avatar, name, role description, response length, default language, tone, greeting, colors, background, font, chat position, and pulsing avatar effect, with a live preview. Training is automatic from the store’s items, collections, campaigns, and product details, and you can add knowledge as text, website links, files, Q&A pairs, YouTube videos, or help desk information — examples add Q&A for the most popular cookie and the return policy. Shopify Skills can show or recommend products, update carts, and show order status; Agent Skills include Take Notes and escalate to human, and available tools include automatically creating a Zendesk support ticket. After testing and publishing, the agent runs 24/7, conversations can be reviewed in Shopify, and a human can take over a live chat. The free starter plan includes 100 monthly conversations and 50 voice call minutes, with paid tiers as volume grows.

Key takeaways

• Install Jotform’s free Shopify app, connect the store, and choose skills such as Product Discovery and Customer Support
• The agent auto-trains on store items, collections, campaigns, and product details without manual uploads
• Add custom knowledge as Q&A pairs, text, links, files, YouTube videos, or help desk information
• Toggle Shopify Skills for product recommendations, cart updates, and order status, and Agent Skills for notes and human escalation
• Free starter plan includes 100 monthly conversations and 50 voice call minutes; review conversations and take over live chats in Shopify

Episode details: published August 11, 2025 · 9:28 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are Kevin Stratvert’s own claims, shared for education — they are not typical or guaranteed.

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