Add a Hunt Group Login/Logout Button to a Cisco Phone - NetworkChuck

About this video

A step-by-step tutorial on adding a hunt group login/logout button to a physical Cisco phone in Cisco Unified Communications Manager. Chuck notes his previous video covered setting up a hunt group in Call Manager 8, 9, and 10, applicable to 11 as well; this video covers the button, demonstrated on a 7821 SIP phone, with the same configuration for most models (the softphone/Jabber version is different and promised for a later video). The button lets a user log out of the hunt group so they stop receiving hunt group calls while still receiving calls on their own line. The procedure: log into Cisco Unified CM Administration, go to Device > Phone and find the phone, choose Modify Button Items, free up a button by removing a line (he removes his unconfigured secondary line, keeping his primary line), then find the Hunt Group Logout feature button, associate it with the phone, position it under line one using the directional arrows, and save. Back on the phone page, Apply Config pushes it to the handset, where the login/logout option appears under the directory number; on phones with light-up buttons, the lamp goes out when logged out and comes back on when logged back in. One key limitation: the button is phone-specific, not hunt-group-specific — pressing it logs the phone out of every hunt group it belongs to, not just one. Chuck frames it as a simple way to give users a call-center-style login/logout ability without buying Contact Center.

Key takeaways

• In CUCM Administration, use Device > Phone > Modify Button Items to swap a spare line button for the Hunt Group Logout feature button, then Apply Config.
• You must sacrifice a line button: Chuck removes his unconfigured secondary line and keeps his primary line for answering calls.
• A logged-out user stops receiving hunt group calls but still receives calls placed directly to their own line.
• The button acts on the whole phone: it logs the user out of all their hunt groups at once, not one selected hunt group.
• Physical-phone configuration differs from the Jabber softphone client, which Chuck says needs a separate procedure.

Episode details: published March 14, 2016 · 9:15 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are NetworkChuck’s own claims, shared for education — they are not typical or guaranteed.

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