About this video

This is a short promotional pitch for joining an Etsy 30 Day Challenge. The creator says that throughout 2019 he has been doing really, really well on Etsy, and attributes that to his strategy around customer service, reviews and mock-ups on the platform/store. He calls customer service one of his favorite things: talking with a customer, understanding and helping them, and reassuring them that a product will arrive within a certain time frame can make all the difference in converting a sale — he says he has gotten 25 orders from one customer this way. He adds that participants also get three other coaches besides him, naming Matt among them, and describes the coaches as people he has followed/worked with since day one and considers genuine people in the space. The stated purpose is to help participants over the next 30 days grow their Etsy business to the next level or simply understand the platform better in general.

Key takeaways

  • The video is a pitch to join a 30-day Etsy challenge led by the creator plus three other coaches
  • His stated Etsy strategy centers on customer service, reviews and mock-ups
  • Reassuring a customer about delivery timeframe can make the difference in converting a sale
  • Good customer conversations can drive repeat volume — he cites 25 orders from one customer
  • The challenge is pitched both at growing an existing Etsy business and at beginners learning the platform

Episode details: published September 16, 2019 · 1:40 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are RJ Martinez’s own claims, shared for education — they are not typical or guaranteed.


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