Frustration With Merch by Amazon Returns? Here's The Solution

About this video

RJ Martinez addresses frustration with Merch by Amazon returns, arguing sellers should not spend time dwelling on them. A core benefit of the platform, he says, is that sellers never handle the product or customer service, unlike traditional retail — he draws on about 15 years of retail work before doing print on demand full time. He speculates Amazon often lets customers keep returned shirts rather than shipping them back for destruction, which some buyers abuse by wearing a shirt for a one-day event and returning it, and notes returns spike after holidays like Easter and Cinco de Mayo. He reports averaging seven to eight returns per day over the last seven days at the time of recording. Showing his account data, the creator reports returns totalling $4,795.31 for 2021 (averaging roughly $400 per month, with the biggest month at $638.72 in May) and $775.53 so far in 2022. His advice is to focus on what can be controlled: research, design quality, uploads and listing keywords. One useful check from a return, he says, is whether the design itself had an error — he once found a typo on a returned shirt, deleted the design and re-uploaded it corrected — though most returns are fit, print or preference issues Amazon never explains.

Key takeaways

• Merch by Amazon sellers never handle returns, products or customer service — framed as a major advantage of the platform
• The creator reports averaging 7–8 returns per day recently, with spikes after holidays
• The creator reports $4,795.31 in returns for all of 2021 and $775.53 so far in 2022 in his account data
• Focus effort on controllables — research, design, uploading and keywords — rather than dwelling on returns
• Use returns as a prompt to double-check a design for typos or errors, then delete and re-upload a corrected version if needed

Episode details: published April 1, 2022 · 7:35 long. Summary written by Self Growth Videos from the episode itself. Business results and any income figures mentioned are RJ Martinez’s own claims, shared for education — they are not typical or guaranteed.

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